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If you have a WIFI enabled Digital Control Board you can update your grill’s Firmware to Version 5.6 by using our Green Mountain Grills Application. Follow the Links below to properly update your grill’s firmware through your local wifi system. You will need have your grill within 25 feet of your Home Wifi Connection to ensure a complete download of the new firmware.Android Update Guide iOS Update Guide
We created a dedicated section to handle basic questions about your WiFi grill. Please visit the Wifi Support Page for more information.
During the winter months you’re going to want to adjust your chimney cap to .5” or about one finger width. Measurement is from the bottom edge of the chimney cap cone to the top of the chimney stack. In the summer adjust to 1.5” or about two finger widths.
To adjust, loosen nut at base of the screw (shown in picture) then, adjust the nut on the top of the chimney cap either up or down. Tighten set screw to secure in place.Replace or Purchase Part
Is your grill and hopper lid both closed? If they are and the auger is still not feeding pellets, please read on. Take a look at the little white fan(Black if made before 2009) attached to the end of the auger motor as seen in the picture we have shown here. Is that fan moving as you have a desired temperature set higher than the current temperature showing on the control board? Can you hear the motor running? If you answered yes to both of these questions, see if you can spin the white fan a few rotations. Sometimes a pellet may “bridge” and cause a bind inside the auger. If this did not fix your issue, please call 1-800-603-3398 OPT 1.Replace or Purchase Part
When your grill goes through its start-up process, it is not unusual to see a great deal of smoke especially when the fans start the fire. Once you reach the default temperature of 150 degrees (320 (not a smoke setting) on grills made before 2009), you are in a smoke setting. Traditional smoke settings swill go up to 225 degrees. In this range of temperatures, you will see a steady flow of smoke as the grill is feeding more pellets into the firebox at the loss of temperature. As your grill is maintaining temps, you will not see as much smoke. As you increase the temperature controller above 225 all the way up to 500 degrees, you will see even less smoke as you reach into barbecue temperatures and above.
Note: Generally, you get more smoke at lower temps than at high ones. That being said, pellets burn pretty efficiently because of their shape and density and will not produce as much smoke as a stick burner.
Sometimes if a grill is left out in the weather for a prolonged period of time, any pellets left inside the auger tube may absorb moisture and harden into a concrete-like substance. If this happens, you will likely need to clear out your auger tube.