.: WIFI App Support :. Get all the help with connecting your GMG to Wifi
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Below are a list of common problems, click on the one that matches yours to reveal the solution.

Submit a Support Ticket

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    For App related phone support call 1-800-603-3398 OPT 15(2PM to 6PM MST Monday-Saturday)

    To view the App Manual Click Here.

    For App related phone support call 1-800-603-3398 OPT 15(2PM to 6PM MST Monday-Saturday)

    Your Grill’s Password is the grill’s Serial Number and should be 8 characters, in some cases your serial number is only 6 characters, you will need to add “00” to the front of the serial number in order to connect. If you have a Wifi Retrofit kit, your serial number password will be printed on the front of the Digital control board below the power button and on a white sticker on the back of the digital control board.

    • 1. Make sure you have tried resetting your router, many times this is all it takes.
    • 2. Make sure the GMG network has a strong signal when standing next to your home.
    • 3. Make sure you are only using the 2.4 GHz band on your dual band router. The grill does not work with 5.0 GHz networks.
    • 4. Make sure there is no '!' (pre 6.0 firmware) in the SSID or password, to be safe use letters and numbers only until you get it working. (Really old versions of the firmware do not accept any special characters)
    • 5. Make sure you are using WPA (WPA2_AES preferred) encryption for the password. Some routers using WEP have been known not to work with the grill and WPA is the current standard and more secure than WEP.
    • 6. Make sure your password is less than 40 characters (pre 6.4 firmware, 6.4 supports up to 64 characters)

    Directions for Daniel Boone, Jim Bowie

    1. Toggle the Grill off.
    2. Hold the "up" button down, Then toggle the grill on, while continuing to hold "up" button for about 15 seconds
    3. The LCD Panel will display the version number.
    4. If no Version number is displayed, you will need to update your firmware

    Directions for Davy Crockett

    1. Unplug the Grill
    2. Hold the "Up" button down, Then Plug the Grill in, while continuing to hold the "Up" button for about 15 seconds
    3. The LCD Panel will Display the version number.

    If you have a WIFI enabled Digital Control Board you can update your grill's Firmware by using our Green Mountain Grills Application. Follow the Links below to properly update your grill's firmware through your local WIFI system. You will need have your grill within 20 feet of your Home Wifi Connection to ensure a complete download of the new firmware.

    These update steps are for all of the Wifi Enabled Grills, Davy Crockett, Daniel Boone, and Jim Bowie Links to the Update Guides:

    Android Update Guide iOS Update Guide

    iOS App 1.0 Firmware update Video

    iOS App 2.0 Firmware update Video

    1. Go to your Smartphone's WiFi Settings and Select the GMG network (GMG_DB_***)
    2. Enter the password and press join
    3. Wait for the device to connect
    4. Open the GMG app and Navigate to the settings page.
    5. Press Grill Update Software
    6. Press the WiFi Network area and type in your home network name, this is the local WiFi Network you use to access your internet connection.
    7. Type in your Home WiFi's password. You will need to be within 20 feet of your home WiFi network or the update will not be able to download and it will display "FAL", which means it has failed to connect
    8. Press the Update Grill Software Button, this should begin the update process.
    9. The Grill will show "UPD" on the Grill and connect to your local Wifi, then the GMG server to download the new firmware. When downloading the grill will count from 01 to 100 dictating the progress of the download.
    10. Allow the Grill to complete the process, when it's finished it should display either SUC or FAL. SUC means you successfully updated, FAL means it either failed to update or has the latest version 11. Once either SUC or FAL is displayed on your grill, restart it by manually pulling the power and plugging it back in.
    11. After you power cycle the grill, The Grill is reconnected to the local network installs the update, then verifies it. The LCD Panel will count up from 1 to 100 then say off when the process is complete.
    12. Manually pull the power on the grill and plug it back in and the update process is complete.
    Android Update Guide iOS Update Guide

    If you have a WIFI enabled Digital Control Board and you have lost your Wifi Connection, or tried to update your grill and are unable to reconnect, or need to switch from local WiFi mode back to Point to Point Mode, The Process for reseting your Digital Control Board is simple.

    Daniel Boone and Jim Bowie

    1. Toggle the Grill off.
    2. Hold the "FOOD" button down, Then toggle the grill on, while continuing to hold "FOOD" button for about 15 seconds
    3. The LCD Panel will begin to count up from 1 to 999, Release the "Food" button. Then wait for the Display to show "Off" on the LCD Panel
    4. Toggle your Grill off then back on to complete the board reset
    5. Give your grill about 30 seconds to reboot the wireless chip to begin broadcasting the GMG Network again.

    Davy Crocket

    1. Unplug the Grill.
    2. Hold the "FOOD" button down, Then plug the grill back in, while continuing to hold "FOOD" button for about 15 seconds
    3. The LCD Panel will begin to count up from 1 to 999, Release the "Food" button. Then wait for the Display to show "Off" on the LCD Panel
    4. Unplug your Grill and plug it back in to complete the board reset
    5. Give your grill about 30 seconds to reboot the wireless chip to begin broadcasting the GMG Network again.

    No, you can only have one phone hooked up at a time. When a new device connects it will kick off other phone. The grill is active on the last device that connected to it. If you connect your phone then afterwards your wife connects her phone, her phone will take over control of the grill.

    Hang the grease bucket on the hook underneath the side tray table on the right. If you like, you may line the grease bucket with foil for easy cleaning.

    No, the grill must be in point-to-point mode for device to connect directly (once grill is put in WiFi mode it loses this capability). To restore P-to-P mode and see the GMG network you will need to reset the WiFi digital controller.

    Yes, when a profile is started it is saved to the Grill's controller and will continue to run to until it is stopped or overridden by manual controls.

    Yes, as long as the same device is connecting back to the grill. If you switch to another device, then the grill may show incorrect profile data or no data at all.

    The first thing we'll need to do is reset your grill and attempt an update.

    There are two reasons we want to focus on updating:

    1. Ensures you have the latest firmware, older firmware versions do not support WiFi mode.
    2. Being able to perform an update will mean that we have been able to get the grill on your home WiFi. If WiFi mode still doesn’t work after that then we know it’s a problem locating the grill but not a problem getting the grill on the home WiFi.

    So what I'd like you to do is confirm the following after performing a reset of the grill and attempt an update:

    1. Make sure you have tried resetting your router, many times this is all it takes.
    2. Make sure the GMG network has a strong signal when standing next to your home router. We need to make sure range is not an issue and the grill antennae is not damaged.
    3. Make sure you are only using the 2.4 GHz band on your dual band router. The grill does not work with 5.0 GHz networks.
    4. Make sure there is no '!' (pre 6.0 firmware) in the SSID or password, to be safe use letters and numbers only until you get it working. (Really old versions of the firmware do not accept any special characters)
    5. Make sure you are using WPA (WPA2_AES preferred) encryption for the password. Some routers using WEP have been known not to work with the grill and WPA is the current standard and more secure than WEP.
    6. Make sure your password is less than 40 characters (pre 6.4 firmware, 6.4 supports up to 64 characters)

    You can find all the details about server mode located here: Click Here.

    IOS Specific Questions

    How do I connect to my GMG Network

    For iOS devices, these are the steps to connect to your iDevice to your Green Mountain grill. This is the Default "Point to Point Mode".

    1. From the Home screen your iPhone, Select “Settings”.
    2. Next Select “Wifi” and turn it on.
    3. Locate the “GMG_DB_***” Network, the Last 3 numbers of the network name will match the last 3 numbers on your S/N. Once Verified you can select the Network and enter the password.
    4. Your Grill’s Password the grill’s Serial Number and should be 8 characters, in some cases your serial number is only 6 characters, you will need to add “00” to the front of the serial number in order to connect. If you have a Wifi Retrofit kit, your password will be printed below the power button on the digital control board or on white label on the back of the digital Control board.
    5. Once you have entered your password you can press connect and your grill will connect to your phone.
    6. Next you can launch the Green Mountain Grills App. From the "Home" screen you can press the “Connect” button in the top left-hand corner. You are now connected to your grill and ready to control it in Point to Point Mode.

    The iOS app Requires at least the v5.5 firmware to function as intended for the Daniel Boone and Jim Bowie. The Android App requires at least the v5.3 firmware for the Davy Crockett. Please check your firmware version prior to connecting to local WiFi to ensure success. If you are running firmware lower than recommend version, please update your grill's firmware before connecting to local WiFi. The Current version of firmware is v5.7 and was released on June 15th, 2015.

    1. First get connected to your grill in Point to Point mode via the GMG Network. Make sure you press the "connect" button so your connected to the grill.
    2. Next navigate to the "settings" screen and press "WiFi Mode" to begin the process of switching the grill from Point to Point Mode to Local WiFi Mode.
    3. Here type in your network name in the top box as it is broadcasting. Next type in your network password in the second box. You can push the "show password" box to verify you typed in your password correctly. Then Press the "connect" button to begin the Local WiFi connection process.
    4. The App will tell the grill to disable it's GMG network and connect to your Home network. You will see your phone disconnect from the GMG network and go to 4g. Then your phone should connect to your Home network. If it does not do this automatically, go into your phone's settings and connect back to your home network. The connection process takes about 2 minutes to complete before the grill is accessible by the application.
    5. Once you have let 2 minutes go by, open the Green Mountain Grills Application, and press "connect". The App will check from "Known Grill's", then it will Search the network for new grills, once it finds it will switch the grill from "broadcast" to "client" mode and you are ready to control the grill from you home network.
    iOS Local Wifi connection Guide

    The Green Mountain Grill can now run profiles, you can build a profile on your smartphone and run it on the grill. Even if your phone becomes disconnected the profile will still keep running. The profiles are loaded into the memory of the grill. It the Grill will process the profile from start to finish.

    1. To create a profile Launch the App and Navigate to the "Profile" Screen.
    2. You can press the "+" button to add a new profile. Select the name to name the profile.
    3. You can new steps onto the profile my selecting the "+" button. For each step you can select the required Temp for cooking and either for how long you would like to stay in that step, or you can program a temp for the food probe to reach.
    4. You can also choose what you would like the grill do to when the profile is completed, you can choose to have it warm your food on the grill or have it go into fan mode.

    Android Specific Questions

    How do I connect to my GMG Network

    For Android Devices, these are the steps to connect your Android device to your green mountain grill. This is the default "Point to Point Mode.

    1. Turn the Power on for the grill.
    2. Launch your "Settings" on your Android Phone.
    3. Navigate to the “WiFi” and open it.
    4. This will bring up your Wifi Networks that your Phone can see.
    5. Locate the “GMG_DB_***”, the Last 3 numbers of the network name will match the last 3 numbers on your S/N. Once Verified you can select the Network and enter the password.
    6. Your Grill’s Password the grill’s Serial Number and should be 8 characters, in some cases your serial number is only 6 characters, you will need to add “00” to the front of the serial number in order to connect. If you have a Wifi Retrofit kit, your serial number password will be printed on the front of the Digital control board below the power button and on a white sticker on the back of the digital control board.
    7. Once you have entered your password you can press connect and your grill will connect to your phone.
    8. Next you can launch the Green Mountain Grills App. From the "Home" screen you can press the “Connect” button in the top left hand corner. You are now connected to your grill and ready to control it in Point to Point Mode.

    The Android app Requires at least the v4.8 firmware to function as intended for the Daniel Boone and Jim Bowie. The Android App requires at least the v5.0 firmware for the Davy Crockett. Please check your firmware version prior to connecting to local WiFi to ensure success. If you are running firmware lower than recommend version, please update your grill's firmware before connecting to local WiFi. The Current version of firmware is v5.7 and was released on June 15th, 2015.

    Daniel Boone,Jim Bowie, Davy Crockett

    1. First get connected to your grill in Point to Point mode via the GMG Network. Make sure you press the "connect" button so your connected to the grill.
    2. Next navigate to the "settings" screen and press "WiFi Mode" to begin the process of switching the grill from Point to Point Mode to Local WiFi Mode.
    3. Select your Home network from the drop down menu and enter the password for the network. You can push the "show password" box to verify you typed in your password correctly. Then Press the "connect" button to begin the Local WiFi connection process.
    4. The App will tell the grill to disable it's GMG network and connect to your Home network. You will see your phone disconnect from the GMG network and go to 4g. Then your phone should connect to your Home network. If it does not do this automatically, going into your phone's settings and connect back to your home network. The connection process takes about 2 minutes to complete before the grill is accessible by the application.
    5. Once you have let 2 minutes go by, open the Green Mountain Grills Application, and press "connect". The App will check from "known Grill's", then it will Search the network for new grills, once it finds it will switch the grill from "broadcast" to "client" mode and you are ready to control the grill from you home network.
    Android Local Wifi connection Guide

    The Green Mountain Grill can now run profiles, you can build a profile on your smartphone and run it on the grill. Even if your phone becomes disconnected the profile will still keep running. The profiles are loaded into the memory of the grill. It the Grill will process the profile from start to finish.

    1. To create a profile Launch the App and Navigate to the "Profile" Screen.
    2. You can press the "Create Profile" button to add a new profile. Select the Profile name to name the profile.
    3. You can new steps onto the profile my selecting the "Add step" button. For each step you can select the required Temp for cooking and either for how long you would like to stay in that step, or you can program a temp for the food probe to reach. You can also add notes for the different steps in your cook.
    4. You can also choose what you would like the grill do to when the profile is completed, you can choose to have it warm your food on the grill or have it go into fan mode.